Returns & Refund Policy

Company: Sheyang Kanglian Yuan Network Technology Co., Ltd.
Address: 2nd Floor, No. 210, Mingpin Stone Trading Center, Sheyang Port Economic Development Zone, Sheyang County

We want you to be completely satisfied with your purchase from Sheyang Kanglian Yuan Network Technology Co., Ltd. Please read our Returns & Refund Policy carefully.

1. Eligibility for Returns

  • Products must be returned within 14 days of delivery.
  • Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
  • Customized or personalized items are not eligible for return unless they arrive damaged or defective.

2. How to Return an Item

  • Contact our customer service team through the order platform to initiate a return.
  • Provide your order number and details of the item(s) you wish to return.
  • Our team will provide instructions for returning the product.

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7–14 business days.
  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

  • Exchanges are subject to product availability.
  • If you wish to exchange an item, please contact our customer service team for instructions.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately through the order platform.
  • We will arrange a replacement or refund at no additional cost.

6. Important Notes

Returns that do not meet the above conditions may be rejected.

We are not responsible for returns lost in transit; please use a trackable shipping method.